Sarah Osborne
The Redlands Adult Literacy Program at A.K. Smiley Library is going strong after 15 years. The program works because of volunteers who want to be tutors. A frequent misconception is that adult literacy tutors must have prior experience as a classroom teacher. In fact, adult literacy tutors and volunteers come from a variety of backgrounds, bringing their unique life skills to help adults improve their reading and writing. This article highlights adult literacy tutor Sarah Osborne, a long-time supporter of the adult literacy program who retired two years ago from Esri. Upon retirement, Sarah took the orientation course to be an adult literacy tutor, and she has already worked with two adult learners.
In explaining why she volunteers, Sarah said, “I’ve always felt that being literate is a gateway to a better life. In order to get a good job, fill out an application, or advance in a job, you need to know how to read. In order to navigate the Internet safely and successfully, you need to know how to read. In order to stay safe on the road, you need to know how to read. This list goes on and on. One thing I’ve discovered is that I’ve learned just as much about life from the learners I work with. Volunteering is very fulfilling.”
In addition to one-on-one tutoring with adults, Sarah has been a volunteer in the weekly literacy computer literacy classes. The computer literacy classes augment one-on-one tutoring by teaching adult learners the technology skills to use kiosks at doctors’ offices, communicate with friends, families, medical professionals, and educators, search for and apply for employment, and find information on the Internet. Sarah brings a unique passion of hers to the adult literacy computer classes. During retirement, Sarah has developed a “Stop the Scam” class that she incorporates into each adult literacy computer class by providing tips on avoiding internet scams. According to Sarah, “In 2025 everyone needs to be computer literate. Part of this literacy is understanding the different types of cybercrimes and how to stay safe from scams.”
The Redlands Adult Literacy Program relies on its volunteers to provide one-on-one tutoring to adults who are interested in improving their reading and writing skills. Literacy volunteers also support computer classes, family literacy programs, book clubs, and other activities that help adult learners reach their individual literacy goals. Every volunteer has a unique story about working in adult literacy, and many speak of the joy that comes when they help adults learn a new literacy skill that will be used in their work, personal, and/or family life.
If you have other talents that you would like to share, there are additional volunteer opportunities on the adult literacy hospitality, fundraising, grant writing, and technology committees. The Redlands Adult Literacy Program always needs volunteers to lend a helping hand for book club discussions.
Do you have a passion for reading or writing? Would you like to help someone learn to read? The Redlands Adult Literacy Program provides an opportunity for you to pursue your passion by becoming an adult literacy tutor. Volunteer tutors are the foundation of the Adult Literacy Program because they donate their time to support learners in their quest for reading and writing competency. Says Sarah, “The literacy program is a gem. It’s a very welcoming environment for both the tutors and learners.”
To volunteer to help someone with their reading and writing, please stop by the Circulation Desk at A.K. Smiley Public Library and ask for the Adult Literacy Coordinator or leave your contact information. The next Tutor Orientation is August 19, 2025. You can also contact the Literacy program by calling 909.798.7565, ext. 4110 or email: literacy@akspl.org. Tutoring is a great opportunity to help an adult change his or her life through literacy.
To learn more, about Internet scamming, sign up for Sarah’s scam awareness newsletter at EastValleyStopScams.org. Sarah is also willing to speak with community groups about avoiding scams. If you are interested in speaking with her, she can be reached by email at scam.awareness.education@gmail.com. We are grateful for Sarah and every adult literacy volunteer’s contribution to the adult literacy program and their commitment to help adults in our community to improve their literacy.